Hand and Stone Reviews

I’ve had a membership since last year the middle of the year I have yet to use one monthly service out of my membership. I am extremely busy and found a hard time to get there I let them continue to take out the funds so I figured when I do have time I would have them built up.
Things got worse I never got the time so I called 4 months in a row to pause the membership! Each time I spoke to someone they Insisted it would be done and I would not be charged again. I have been charged every month since and had to call to argue the charge and to take it off my card. As of today I’m still doing this to put a freeze on it but now I’m just canceling it.
I then gifted one to one of my friends for their birthday & in turn He had a 9 o’clock appointment he waited in the waiting room over 15 minutes mind you the massage is only 55 minutes. A woman came out put him in the room and he sat there another 10 minutes!! Maybe 12 told him to get on changed and she would be back mind you it’s the end of the night so they’re trying to get out of there!! He then told me he got maybe a 16 minute massage and she left the room for him to get dressed he was so disgusted with the appointment and I was more embarrassed for gifting it to him! When he left they had their coats on and ready to lock the door and he tipped $25 which I told him he should not have tipped anything I plan on getting that money back to for the gift card! Terrible terrible terrible place in Philly!!

Worst place to sign up for a monthly account. Be aware charges come out of the blue. Watch your account for usage also.